Geocommerce Pvt. Ltd. Cancellation and Refund Policy

This Cancellation and Refund Policy applies to all website development services offered by Geocommerce Pvt. Ltd. (“Geocommerce,” “we,” “us,” or “our”).

Understanding Service-Based Work

Geocommerce provides website development services. Unlike physical products, these services involve dedicated manpower and resources to complete your project.

Project Cancellation

• Before Work Starts: We understand that circumstances can change. If you cancel your project before we begin work on store creation (within 14 days of payment), you will receive a full refund of your payment.
• After Work Starts: Due to the nature of our service-based work, cancellations after we begin work on store creation are not eligible for a refund. This is because we allocate resources and dedicate time to initiate your project.

Client Responsibilities

To ensure a smooth project initiation, it’s crucial you provide all necessary details for store creation within 14 days of payment. This includes:

• Content: Text, images, videos, and other content you want on your website.
• Functionality Requirements: Specific features and functionalities you desire for your store.
• Branding Guidelines: Logos, color schemes, fonts, and any other branding elements.

Unique Exception for Delayed Start

• Exception for Our Delay: In the uncommon circumstance where we do not begin work on store creation within 14 days of your payment due to reasons solely on our end (e.g., resource limitations), you will be eligible for a full refund upon request.

Pre-Delivery Review and Revisions

Before final delivery of your website, we will provide you with a store preview for your review and feedback. This allows you to request any revisions or changes before the website goes live. We offer [number] rounds of revisions free of charge. Additional revisions may incur an additional fee.

Our Commitment to Quality

We strive to deliver high-quality websites that meet your needs. If you are unhappy with the final product after revisions have been completed, please contact us to discuss your concerns. We will work with you in good faith to address any issues.

Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us at [email protected]

Please note:

• This policy emphasizes that refunds are generally not offered after work begins.
• It outlines the specific exception for a full refund if we delay initiating work on our end for more than 14 days.